They effortlessly combined efficiency with a personal touch, which is a rare find in the service industry. The reception staff's attention to detail, their willingness to assist, and their ability to handle even the most complex inquiries with grace left a lasting impression on me. Nadeem Ahmed at the Reception Desk.Īs someone who believes that the reception is the first and most crucial point of impact on the impression of any hospitality business, I can confidently say that your team exceeded all expectations.įrom the moment I stepped foot into your casino, I was greeted with genuine smiles and a level of courtesy that made me feel truly valued as a guest. My visit today () at around noon time visit, after quite a while, left an indelible mark on me, primarily because of the warm, professional, and accommodating reception I received upon entering your premises by Mr. I wanted to take a moment to express my heartfelt gratitude and admiration for the exceptional reception staff at your casino. Exceptional Reception Staff at Genting Casino, 93-107 Shaftsbury Avenue, London W1D 5DY

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